Privacy Policy

CH'ILL Coffee & Tea House ("CH'ILL", "we") operates the CH'ILL mobile app and order API in Baghdad, Iraq. This policy explains what we collect, why, and your choices.

Information we collect

• Account: phone number (for OTP login), optional name, car details, birthday, referral code.
• Orders: items, payment method, order status, optional barista notes.
• Location (Grab & Go only): while you have an active pickup order, we receive location updates to start preparing your order when you are nearby. We do not track location outside active orders.
• Loyalty: points, stamps, redemptions, subscription status.
• Diagnostics (if enabled): crash reports and anonymized usage analytics — user ID only, not phone or precise location in third-party tools.

How we use data

• Authenticate you and fulfill orders
• Operate loyalty and subscriptions
• Send order-status push notifications (with your permission)
• Improve reliability and fix bugs

Sharing

We share data only with service providers needed to run the app: OTP delivery (OTPIQ/WhatsApp), payment gateways (ZainCash, Qi Card), push delivery (Firebase), and optional error/analytics providers (Sentry, PostHog). We do not sell personal data.

Retention & security

Order and account data is retained for business and legal needs. Access is restricted to authorized staff. Passwords and tokens are stored using industry-standard hashing and encryption.

Your choices

• Deny or revoke location permission — Grab & Go proximity prep will not work automatically.
• Deny notifications — you will not receive push alerts.
• Contact us to update profile data or request account deletion.

Contact

Chill Coffee House — Baghdad, Iraq. For privacy requests, contact chillcafe.iq@gmail.com.